Shep Hyken - Customer Service Speaker & Author


Shep Hyken, CSP, CPAE is a speaker and author who workswith companies who want to build loyal relationships with their customersand employees. His customer service articles have been read in hundredsof publications, and he is the author of Moments of Magic™, The LoyalCustomer and the Wall Street Journal best selling book The Cult of theCustomer.

I've been reading his newsletters for years and heard him speak. I strongly recommend him.

http://hyken.com